Terms of Use

Go Cirkulär

The company is based in Malmö. The company's postal address is Per Albin Hanssöns väg 35, Malmö.
If you wish to contact us, please send an email to hello@gocirkular.se with your inquiry and contact details, and we will get back to you shortly.

Order

When you have completed your order, an order confirmation will be sent to your email address. The confirmation will include all details about the products, price, billing, and delivery address.
If there is anything wrong with the order confirmation, you should immediately contact us via email at hello@gocirkular.se.

Delivery

Our normal delivery times are 3-7 days. Note: Orders placed on weekends will be shipped no earlier than the following Monday.
If delays in delivery occur (without us notifying you of a longer delivery time), you should contact us via email at hello@gocirkular.se.

Prices

All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to change prices due to price changes from suppliers, printing errors in the price list, and incorrect prices due to incorrect information, and reserve the right to adjust the price.

Right of Withdrawal

When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal that applies from the date you receive an item you have ordered.

When exercising your right of withdrawal:

You must notify us that you regret your purchase. The message should be sent to us at hello@gocirkular.se. In your message, your name, address, email address, order number, and which items the return applies to should be clearly stated.
You should return the products to us immediately and no later than 14 days after the withdrawal notice.
You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be sent well-packaged and in their original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the product's original value in the event of a used or damaged product.

The right of withdrawal does not apply to:

Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed audio or video recordings and where the seal has been broken by you.
Custom-made product, which has been tailored specifically for you or has a clear personal touch according to your wishes.
Services that have been completed and where you have expressly consented to the service beginning without the right of withdrawal.
Goods that can quickly deteriorate, such as food.
Single issues of newspapers or magazines.
For more information about the statutory right of withdrawal, see here.

Complaints and Complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to remedy the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect has been discovered.

How do you proceed with a complaint?

Any errors and defects should always be reported to hello@gocirkular.se, where you provide your name, address, email address, order number, and a description of the error.
If we are unable to remedy the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping costs for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective according to applicable consumer protection legislation. In the event of complaints, we follow the guidelines from the General Complaints Board, see arn.se.

Limitation of Liability

We accept no responsibility for indirect damages that may arise due to the product.
We accept no liability for delays/errors due to circumstances outside the company’s current influence (Force Majeure). These circumstances may include labor conflict, fire, war, government decision, reduced or non-delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Product Information

We reserve the right for any typographical errors on this website as well as final sale of products. We do not guarantee that the images reflect the products' exact appearance, as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always try our best to expose the products as accurately as possible.

Information about Cookies

According to the Electronic Information Act, visitors to a website must be informed about the use of cookies for privacy purposes. The information in the cookie is possible to use to track a user’s browsing. A cookie is a small text file that the website you are visiting requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority’s website.

Personal Data

By shopping at Go Cirkulär, you accept our data protection policy and our processing of your personal data. We care about your personal integrity and do not collect more information than necessary to process your order. We do not sell or pass on your information to third parties without a legal basis.
Go Cirkulär is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers - to adapt the marketing to your individual needs.
The following is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

What is a personal data?

Personal data is any information that directly or indirectly can be attributed to a natural person.

What data do we store?

To manage your order and answer questions related to your order (customer service), we store your first name, last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation under the Accounting Act.

Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, promotions, and similar mailings take place with your consent.

What data is shared and for what purpose?

Payment provider

When completing a purchase, information is shared with our payment provider. The information that is stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, the personal identification number is also saved with the payment provider. The information is saved to complete the purchase and to protect the parties against fraud.

The payment providers (payment services) we use are:

Shipping company

To deliver your orders and complete our agreement, we need to share specific information with the shipping company. The information shared with the shipping company is first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes.

The shipping companies we work with are:

If you have chosen to subscribe to our newsletter, first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use MailChimp for sending newsletters.

The right of access

You have the right to receive an extract of all information that is about you with us. The extracts are delivered electronically in a readable format.

The right to rectification

You have the right to ask us to update incorrect information or supplement information that is inadequate.

The right to be forgotten

You can request the deletion of your data at any time. There are few exceptions to the right to deletion, such as whether it must be retained for us to fulfill a legal obligation (for example, according to the Accounting Act).

Responsible for data protection

Go Cirkulär is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

How we protect your personal data

We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB, based in Helsingborg.

Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.

Dispute and Choice of Law

In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you, as a customer, can turn to the General Complaints Board, see arn.se. For residents of another EU country, complaints can be submitted online via the EU Commission's platform for mediation in disputes, see

http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms shall be interpreted in accordance with Swedish law and legislation.